Welfare Eligibility System – Indiana

Welfare boss says backlog, errors fall, By Ken Kusmer (AP), Fort Wayne Journal Gazette: “Indiana human services chief Anne Murphy told a legislative panel Tuesday that the face-to-face contact for clients that she has added to the state’s error-plagued welfare automation system is showing success, but lawmakers said many problems remain. Murphy, secretary of the Indiana Family and Social Services Administration, said error rates are down and the percentage of new applications for food stamps, Medicaid and other benefits on backlog has fallen by 83 percent or more in southwest and west-central Indiana after her agency made the changes in those two regions. ‘Hybrid is what’s driving down this percentage,’ Murphy told the Medicaid Oversight Commission. FSSA rolled out the ‘hybrid’ system to 10 southwest counties in January and 11 west-central counties in June. The agency added 16 more southern counties this month…”