Short-staffed and budget-bare, overwhelmed state agencies are unable to keep up, By Melissa Maynard, December 13, 2011, Stateline.org: “On the face of it, the backlog the Hawaii Public Housing Authority is experiencing seems a simple matter of supply and demand. Some 11,000 families are on the authority’s waiting list, hoping against the odds that they can get one of only 6,295 public housing units. In a state where housing is notoriously expensive, the only people with a real shot at getting a unit are the homeless and survivors of domestic abuse. Even for them, the waiting can take years. ‘The waitlist is so extensive and the homeless problem is so great that a lot of people are getting preference over working families,’ explains Nicholas Birck, chief planner for the Hawaii Public Housing Authority. ‘They never make it to the top.’ But there’s another, hidden problem at play in Hawaii’s housing backlog. Lately, the authority hasn’t had enough employees to manage turnover in vacant units. As a result, 310 homes have been sitting empty, even with all the people languishing in waitlist limbo. For many of the vacant units, all it would take is a few simple repairs and a little bit of administrative work to give a family a home – and get the authority’s backlog shrinking rather than growing…”
Overcoming a backlog: How Texas conquered a mountain of food stamps applications, By Melissa Maynard, December 15, 2011, Stateline.org: “Two years ago, the 316 offices in Texas where people go to sign up for food stamps were the very image of a government backlog. Long lines of frustrated people, many of them hungry, snaked through dingy spaces designed to handle much smaller crowds. The back offices weren’t much better. Desks of state employees were littered with piles of applications – in boxes under workers’ desks and stacked on top of them – that hadn’t yet been entered into the state’s computer systems. Texas was the worst state in the country at performing a straightforward task: giving food stamp applicants a yes or no within 30 days in normal cases and 7 days for emergency cases. That’s the standard set by the federal government, which oversees the state-run program. According to state data, at the height of the backlog in November 2009, Texas processed only 57.5 percent of new applications on time. In reality, the problem was much worse because stacks of pending applications weren’t properly being counted as part of the problem…”