N.C.’s new Medicaid payment system a ‘nightmare,’ some providers say, By Lynn Bonner, July 21, 2013, Charlotte Observer: “State officials say the new Medicaid bill-paying system is working better than expected. But for the company trying to get kids wheelchairs, the dentist who hasn’t been paid in a month and the providers who wait days to get their calls for help returned, the system is a near disaster. The state Department of Health and Human Services warned providers to expect a few bumps after the new Medicaid billing system came online July 1. For many, the bumpy weeks have been worse than they imagined, and they have not been told when the frustration will end…”
New Medicaid computer system doesn’t end errors, By Nancy West, July 20, 2013, New Hampshire Union Leader: “Four months after the controversial $90 million Medicaid computer system finally began operating, some providers say they aren’t getting paid properly, while another said her office was being paid 10 times the expected amount on some claims. The Medicaid Management Information System has been frequently delayed since being contracted in 2005 to a firm now owned by Xerox. It is causing ongoing frustration, with no end in sight, according to Bruce Burns, Concord Hospital’s chief financial officer…”