Foster Care Payments – Tennessee

Faulty DCS software overpays, underpays for foster care, By Nate Rau, March 12, 2012, The Tennessean: “Glitches in the Department of Children’s Services expensive new computer system have resulted in some foster care parents receiving duplicate monthly room and board payments from the state while others weren’t paid at all. More than $2.5 million in duplicate and missed payments have been identified by DCS already, and officials said last week that they are hurrying to address continued problems with the system. The software system, which is called the Tennessee Family and Child Tracking System, or TFACTS, was the subject of a scathing audit released last week by the state comptroller of the treasury. TFACTS was rolled out in the autumn of 2010 at a price tag of $37 million. TFACTS was touted as a system that would streamline DCS operations and better track services provided to children in state care. But shortly after the program was installed, foster care parents began experiencing problems with their monthly room and board payments…”