Hybrid Welfare Eligibility System – Indiana

FSSA hopes new hybrid system aids service, By Dorothy Schneider, October 16, 2011, Lafayette Journal and Courier: “Richard Graves has had his share of frustration in dealing with the local office for the Indiana Department of Families and Social Services Administration. He can recount tales of lost paperwork and unreturned phone calls, as he has worked to oversee his granddaughter’s Medicaid coverage. ‘I haven’t talked to the caseworker in two years,’ Graves said. Complaints about the state’s FSSA case management are nothing new, but Indiana officials are hoping they lessen as ongoing improvements to the application system are rolled out across the state…”